IT Service Technician | IT-Servicetechniker* #10871

Job Summary

This role is for an IT Service Technician joining a European IT Solutions Provider, focusing on ensuring the flawless operation of end devices used for critical aircraft maintenance. Day-to-day responsibilities involve actively engaging with the support team to resolve hardware and software issues related to Microsoft and Apple products, providing user support for devices and applications, and managing the relocation and setup of IT components at various workstations. A core function involves meticulous ticket processing and documentation using ITSM tools, specifically ServiceNow. The ideal candidate possesses a strong service mentality, good user-level knowledge of hardware and software, and prior experience in customer support. This position is unique as it operates within the fascinating and high-security environment of an airport, requiring a high sense of responsibility. The company offers a permanent contract, comprehensive onboarding, and necessary specialized training, such as aviation security certifications.