IT Specialist / System Administrator (1st and 2nd Level Support) | Fachinformatiker (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support to users, focusing on structured troubleshooting, independent fault resolution, and documentation within a ticketing system. The specialist will be responsible for the administration and monitoring of IT systems using modern surveillance tools, managing software and system licenses, and handling the installation, configuration, and maintenance of Windows 11 workstations and mobile devices. Key requirements include a completed apprenticeship as an IT Specialist for System Integration or equivalent qualification, along with foundational knowledge of Microsoft 365 and experience with ticketing systems. The ideal candidate must be service-oriented, reliable, team-capable, and enjoy direct user contact, offering an attractive opportunity for stable, full-time employment within a supportive team environment with flat hierarchies and strong social benefits.