IT Service Technician / IT Support Specialist | IT-Servicetechniker / IT-Supporter (m/w/d) in Dresden
DIS AG Personaldienstleistungen
Job Summary
This role involves providing comprehensive 1st and 2nd level IT support to customers primarily from the DACH region, with increasing international exposure. The successful candidate will be responsible for diagnosing technical issues, collaborating with customers to find and implement solutions, and coordinating with external service providers for installations and troubleshooting. Meticulous documentation of all inquiries, work, and results within a ticketing system is also a key part of the daily tasks. This position is ideal for an IT professional looking to advance their career within a dynamic, innovative digital environment in Dresden, contributing to the city's digital transformation.
Required Skills
Education
Completed vocational training in IT or electrical engineering (e.g., IT Systems Electronics Technician) or comparable qualification
Experience
- At least 3 years of professional experience in technical customer service
- Experience working with mechanical, electronic, and electrical components is beneficial
Languages
Additional
- Not specified
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