IT System Administrator | IT-Systemadministrator (m/w/d)

Job Summary

This role is ideal for a service-oriented IT professional dedicated to maintaining smooth daily operations within a dedicated organization supporting individuals with psychological illnesses. The IT System Administrator will be the first point of contact, managing, documenting, and resolving support requests via phone, email, and ticketing systems. Key responsibilities include installing, configuring, and maintaining workstations, laptops, mobile devices, and peripherals, as well as managing user accounts, mailboxes, and access rights. A successful candidate must possess a completed vocational qualification in Digitalization Management or a comparable field, coupled with initial experience in an IT Helpdesk environment. Essential technical knowledge includes operating systems (Windows, iOS), Microsoft 365 applications, networking fundamentals, and Active Directory. The position requires strong analytical skills, a structured approach, and the ability to clearly document processes and train end-users, ensuring adherence to IT security guidelines.