Process Manager, Digital Optimization | ProzessoptimiererIn (w/m/d)

Job Summary

This role is ideal for an innovative professional passionate about leveraging digital channels and emerging technologies like AI and Bots to enhance the customer experience within a major German savings bank. The Process Manager will be central to developing and maintaining AI-driven customer dialogue platforms, including the 'Linda+ Chat' chatbot and 'Linda+ Voice,' while exploring innovations such as Avatars. Day-to-day responsibilities involve continuous process analysis and optimization across customer business operations, collaborating closely with sales and organizational management. A key component of the role is KPI analysis, statistical reporting, and deriving concrete recommendations for action to ensure efficiency and customer satisfaction. Candidates should possess a background in banking, business administration, or IT, coupled with demonstrated knowledge of new technologies and a strong customer-centric approach. The position offers excellent professional development opportunities in cutting-edge technology fields and attractive work-life balance benefits, including flexible hours and home office options.