1st and 2nd Level IT Support Specialist | 1st und 2nd Level IT-Supporter (m/w/d)

Job Summary

This role is ideal for a technically-minded individual passionate about innovation and technology, seeking to join FERCHAU in realizing exciting projects for IT solution providers. The core focus of the position is ensuring smooth daily IT operations by serving as the primary communication interface between users and advanced support teams. Day-to-day responsibilities include receiving incidents, performing error analysis, and executing effective troubleshooting. A key part of the job involves the installation, configuration, and administration of both hardware and software, alongside meticulous documentation maintenance. Candidates should possess a completed vocational qualification as an IT Specialist or be a career changer with profound IT knowledge, demonstrating high IT affinity and experience with common operating systems like Linux and Windows. Strong customer and service orientation, coupled with excellent written and spoken German skills, are essential for success in this dynamic support environment.