Project Manager Customer Care (Laboratory Diagnostics) | Projektmanager (m/w/d) Customer Care

Job Summary

This role involves planning, leading, and executing projects focused on laboratory diagnostics and customer-related services, specifically within the Bernburg location. The Project Manager will coordinate interdisciplinary teams across departments like Laboratory, Customer Service, IT, Quality Assurance, and Sales. Day-to-day tasks include analyzing, optimizing, and standardizing lab and service processes, managing resources and timelines, and communicating with internal and external stakeholders, including clients and partners. The position also supports the implementation of service expansions and digital solutions (e.g., reporting portals, interfaces) and assists Customer Service with complex escalations. This is an attractive opportunity for both recent graduates (Junior Project Managers) seeking structured development and experienced professionals in project management or customer care, ideally within a medical laboratory setting, offering a versatile role in an innovative, quality-focused company with flat hierarchies.