IT Technician | IT-Techniker (m/w/d)

Job Summary

This IT Technician role is crucial for maintaining the operational integrity of a diverse system landscape. Key responsibilities include managing and resolving tickets within defined SLAs, providing essential 1st and 2nd level support, and handling customer inquiries efficiently via telephone, email, or in-person service desk interactions. The technician will also be involved in maintaining accurate asset data, supporting various IT projects, and driving continuous improvement in operational structures and processes. The ideal candidate possesses experience in telephone support, strong proficiency in Windows and Office environments, and advanced knowledge of standard hardware. A Class B driver's license is required, with a preference for candidates living near the South Hamburg customer region, making this an ideal opportunity for motivated professionals seeking development in the IT field.