2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

This role as a 2nd Level IT Support Specialist in Munich offers a chance to join a leading IT and process integration company specializing in logistics, particularly their real-time transport management system. You will act as the crucial link between customers and internal departments, effectively resolving IT inquiries through strong communication and collaboration. Day-to-day tasks involve processing and documenting customer concerns in both German and English, analyzing problems with the team, and contributing to solution development. The position is ideal for someone with a technical background, a passion for IT, and a knack for analytical thinking, offering a secure, long-term perspective with opportunities for professional development and flexible work arrangements, including up to 60% home office.