IT Service Desk Specialist (Clinical Applications) | IT-Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves working as an IT Service Desk Specialist within a major hospital setting in Berlin, focusing specifically on clinical IT applications. Day-to-day responsibilities include qualifying, structuring, and prioritizing incoming support tickets, handling 1st-Level support for clinical IT disruptions, and assisting with 2nd-Level support (Incident and Problem Management). A key aspect of the job is ensuring tickets are complete and actionable before escalation, and assessing the impact of IT disruptions on patient care. Candidates must possess a background in IT or Informatics, ideally with at least three years of experience in a hospital IT environment, and a strong understanding of clinical workflows and medical applications (such as HIS/CIS systems). The position requires excellent communication skills to liaise effectively between specialist departments, IT colleagues, and external partners, coupled with a structured, solution-oriented approach, even under time pressure.