IT Support Specialist | IT-Support (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support for employees of the City of Ettlingen, handling inquiries via phone, email, and a ticketing system. Day-to-day tasks include managing user accounts and access rights, documenting all requests and solutions, and contributing to the continuous expansion of the internal knowledge base. The specialist will also assist with the setup, configuration, deployment, and maintenance of IT workstations. Key qualifications include a completed vocational training as an IT Specialist, strong knowledge of current Windows operating systems and Microsoft Office applications, and fluent German language skills. The position offers an attractive public sector salary (TVöD EG 9a), flexible working hours with shift work readiness (7 am to 6 pm), and excellent opportunities for further training and development, making it a stable and rewarding career path.