Biologist / Technical Support Specialist (Deputy Head of Operations) | Biologe (m/w/d)

Job Summary

This role is central to ensuring smooth customer collaboration for a German MedTech company developing Point-of-Care diagnostic devices (fluidlabs). The specialist acts as the primary contact for partners, providing technical support and expert advice on testing services and devices. Key responsibilities include actively optimizing support and complaint processes, managing complex customer complaints, coordinating corrective actions (including returns and recalls), and maintaining transparent communication throughout the resolution process. The position involves close, cross-functional collaboration with R&D, Life Science, Operations, and Sales teams, and requires a high degree of responsibility, customer orientation, and a hands-on mentality. Furthermore, the role involves deputizing for the Head of Operations, including leadership responsibilities, and supporting product lifecycle, change, and CAPA processes. This is an excellent opportunity for a science/engineering professional seeking a challenging operational and customer-facing role with leadership potential in the medical technology sector.