Junior Technical Customer Support Specialist | Informatiker (m/w/d)

Job Summary

This role is ideal for a proactive professional eager to grow into a key technical and commercial customer support position within an innovative, rapidly expanding startup utilizing Smart Fridge technology. The specialist will handle high-level First- and Second-Level support, managing both technical (software and hardware) and commercial inquiries. Day-to-day tasks involve independently analyzing software problems using SSH access and log file evaluation, coordinating hardware fixes with external technicians, and ensuring end-to-end resolution through close collaboration with the Development Team and Product Owner. A core part of the job is deriving concrete product improvements from daily interactions and actively shaping support processes, including utilizing AI/KI-supported solutions for optimization. This position requires strong analytical skills, technical interest in server-based systems, and the ability to maintain a calm, eloquent demeanor during customer escalations, offering significant responsibility and development opportunities.