Electrotechnician / Mechatronics Specialist (Complaints Management) | Techniker/in - Elektrotechnik (ohne Schwerpunkt)

Job Summary

This role focuses on complaints management within an electrotechnical/mechatronics environment, ensuring high quality standards and enhancing customer satisfaction. Day-to-day responsibilities include documenting and processing incoming complaints using the SAP ERP system, conducting plausibility checks, and assessing complaint findings, which involves testing and measuring components. The specialist will also be responsible for initiating measures to prevent future complaint costs, organizing and leading task force meetings, and acting as a key interface between internal teams and external suppliers. The ideal candidate holds a qualification in electrical engineering or mechatronics, possesses initial professional experience in a technical field (preferably quality or production), and has a strong understanding of standard quality methodologies. Fluency in German and good English skills are required for effective communication in this demanding role.