IT Support Specialist | IT Supporter (m/w/d)

Job Summary

Join a leading manufacturer of medical databases for the international market as an IT Support Specialist. In this role, you will be the primary point of contact for customers, addressing their IT-related queries via phone and email. Your day-to-day responsibilities will include explaining the functionalities of the company's proprietary software, providing 1st and 2nd level support through remote maintenance or on-site assistance for tasks like software installations and updates, and creating service tickets to manage customer requests. This position requires strong communication skills, a service-oriented mindset, and a good technical understanding of IT systems. While initial professional experience in IT support is beneficial, a positive attitude towards interacting with people is key. The role offers a central location in Hamburg, opportunities for individual development, flexible working hours, and a supportive team environment.