VIP Support Specialist | VIP Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As a VIP Support Specialist, you will be the first point of contact for high-priority users, handling incoming technical issues predominantly in English, both over the phone and in writing. Your daily tasks will involve analyzing and resolving errors remotely and directly at the workstation, configuring and installing PCs, workstations, and their peripherals. You will also collaborate with 3rd Level Support specialists for complex issues and maintain technical documentation within the ticketing system. This role offers a dynamic and challenging environment within an IT services and engineering solutions company in Hamburg, providing a flat hierarchy and an attractive compensation package, making it an excellent opportunity for an IT professional seeking an impactful role.
Required Skills
Education
Completed vocational training in the IT sector (e.g., IT Specialist for System Integration, IT Customer Advisor, IT System Electronics Technician, IT System Salesperson, IT Service Technician, Information Electronics Technician) or a comparable qualification.
Experience
- Professional experience in IT support or a comparable role
- Experience with ticketing systems
Languages
Additional
- Not specified
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