Technical Support Specialist | SAMSUNG - Mitarbeiter Technical Support (m/w/d)

Job Summary

This role involves being the primary contact for customers via a service hotline, managing, coordinating, and approving service requests. Key responsibilities include preparing cost estimates, tracking deployments, and overseeing service operations and external service providers, including monitoring spare parts procurement. The specialist will also coordinate communication with service providers, review service reports and documentation, and handle internal billing for service deployments and contracts. This position is attractive for professionals with a technical background or strong back-office experience, offering a chance to contribute to a global company's success by ensuring high service quality and customer satisfaction.