Customer Relations Expert - Norwegian Market | Customer Relations Expert (All Genders) - Norwegian market

Job Summary

This role is for a highly skilled Customer Relations Expert focused on resolving the most complex and sensitive customer escalations, specifically supporting the Norwegian market. The expert will take full ownership of intricate cases, conducting detailed investigations, collaborating cross-functionally with teams like Legal and Logistics, and working outside standard guidelines when necessary to achieve brand-aligned resolutions. A key component of the role is driving operational quality by performing qualitative assessments of past interactions and providing constructive feedback to service partners to enhance consistency and prevent future issues. This position requires a meticulous, empathetic, and resilient professional with proven customer support expertise and business proficiency in both Norwegian and English, offering a chance to significantly impact customer satisfaction and operational excellence within a dynamic e-commerce environment.