IT Help Desk Support Specialist | "Mein Sport? IT Support!", Supporter (m/w/d) im Help Desk

Job Summary

This permanent position seeks an IT Help Desk Support Specialist to provide crucial technical assistance for a client in the Nuremberg region. The role focuses on the comprehensive care, maintenance, and consulting regarding IT systems, delivered through various channels including phone, written communication, and remote access. A core responsibility involves the efficient acceptance, classification, and processing of incoming support requests utilizing a professional ticketing system. Furthermore, the specialist will actively participate in internal IT projects, such as system migrations and software rollouts. Candidates must possess vocational training as an IT Specialist for System Integration or an equivalent qualification, coupled with initial professional experience in the IT support field. Required technical knowledge includes proficiency with Windows operating systems and standard application programs. This opportunity is attractive due to its offering of hybrid work flexibility, attractive compensation, and extensive professional development within a global digital engineering consultancy.