Field IT Professional | Field IT Professional (all genders)

Job Summary

Coca-Cola Europacific Partners (CCEP), the world's largest independent Coca-Cola bottler, is seeking a motivated Field IT Professional in Lüneburg to ensure seamless IT operations across their German distribution network. This role is crucial for maintaining the functionality of end-user hardware, including laptops, tablets, smartphones, and printers, which are essential for the company's daily operations. Key responsibilities involve providing direct user support, especially VIP support with guaranteed short response times, managing installations, troubleshooting issues, and overseeing the hardware lifecycle. The professional will also be responsible for documenting activities within ticketing systems like ServiceNow, maintaining the hardware and knowledge databases, and coordinating external service providers. The ideal candidate possesses a degree or vocational training in IT, practical experience, proficiency in ITIL V4 and network technologies, and excellent German and English skills. This is an attractive opportunity offering personal development programs, flexible working hours, and the chance to become a company shareholder.