Senior IT Service Technician Onsite Support | Senior IT Servicetechniker Onsite Support (w/m/d)

Job Summary

This Senior IT Service Technician role involves providing essential onsite support directly at client locations, ensuring the smooth operation of critical IT infrastructure. Day-to-day responsibilities include managing Windows clients, iOS devices, and network systems, handling IT support tasks via ticketing systems and specific project assignments, and performing 1st and 2nd-level support, often in production environments. The ideal candidate must be proficient with Windows 10 & 11 Enterprise versions, possess strong diagnostic skills, and be adept at log analysis and system protocol evaluation. Success in this role requires a calm, solution-oriented approach, clear customer communication, and meticulous documentation. The position offers continuous professional development through the Bechtle Academy, attractive benefits including comprehensive insurance and retirement plans, 30 days of annual leave, and the security of an unlimited contract within a leading European IT service provider.