IT Service Desk Employee | IT – Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves acting as the primary point of contact for all IT issues, focusing on first-level error analysis, troubleshooting, and resolving user problems, while escalating complex cases as necessary. Day-to-day tasks include receiving, categorizing, and prioritizing service tickets according to established guidelines and Service Level Agreements (SLAs), and meticulously documenting all activities, communications, and solutions. The ideal candidate possesses a background in IT or a comparable qualification, strong analytical and problem-solving skills, and excellent communication abilities to effectively interact with internal and external stakeholders. Experience with MS Office applications and, preferably, familiarity with ticket management systems and IT support processes are beneficial. This position is attractive due to its focus on continuous process improvement, collaborative team environment, and the opportunity to ensure seamless IT solution integration within a future-oriented energy company.