IT Service Desk Specialist | Mitarbeit IT-Service Desk (m/w/d)

Job Summary

This role involves working as an IT Service Desk Specialist for the city administration of Landau, focusing on ensuring the smooth operation of IT systems for both city employees and local schools. Day-to-day tasks include receiving, analyzing, classifying, and processing incoming fault reports and user inquiries via ticketing systems, phone, and email. The specialist will be responsible for the remote and on-site maintenance of IT systems, administering specialized applications, and installing and configuring client systems (including software distribution). Key requirements include a completed vocational training as an IT Specialist for System Integration or equivalent, practical experience with Windows 11 and MS Office 2021 products, and strong problem-solving skills. Experience with professional trouble-ticket systems and basic knowledge of network infrastructure are also required. This is an attractive, permanent position offering high job security and public sector benefits (TVöD pay grade 9a), available full-time or part-time.