Process Expert Customer Service - Digital Transformation | Prozess-Experte Kundenservice - digitale Transformation (m/w/d)

Job Summary

This role is central to driving the digital transformation of customer service processes and support channels for a global technology and knowledge provider. The Process Expert will be responsible for analyzing procedural requirements, supporting the implementation, introduction, and continuous development of customer-oriented support tools, ideally including Salesforce Service or comparable systems. Day-to-day tasks involve taking responsibility for change processes to enhance customer satisfaction and retention, and aligning strategic and operational goals for new processes in cooperation with national and international IT and business partners. The ideal candidate possesses a degree in IT or a related field, detailed knowledge of customer service processes, and experience with modern technologies like mobile applications, Cloud Services, and digitalization efforts. This is an excellent opportunity for a service-oriented team player who is fluent in German and proficient in English to shape the future of customer support within an international, stable organization offering flexible work arrangements and career development.