Service Desk Manager | #13930 Service Desk Manager (m/w/d)

Job Summary

This role involves acting as an ICT Service Desk Agent, primarily focusing on managing and resolving IT incidents and service requests for both internal and external clients. Day-to-day tasks include receiving, analyzing, and processing software and system issues, performing remote troubleshooting, and ensuring adherence to defined Service Level Agreements (SLAs). The manager will also handle complaint management, coordinate various resolution units, and contribute to the 7x24 User Help Desk operations. Key requirements include professional experience in Service Desk/IT Support, practical IT knowledge, and strong communication and organizational skills. This position offers exciting project assignments with reputable clients, excellent development opportunities, and the chance to work in a dynamic, value-driven company environment.