Onsite IT Technician | Onsite IT Techniker (m/w/d)

Job Summary

This role as an Onsite IT Technician, based in Darmstadt, offers a secure, long-term perspective within the managed services sector, with the potential for permanent employment after an initial temporary contract. The core responsibilities involve providing essential IT support, managing the Active Directory, and handling incoming technical disturbances via a ticketing system and email within the Service Desk (Level 1 and 2). The ideal candidate must possess prior experience in Service Desk operations and remote work suitability, along with proficiency in documentation management, including SLAs, and familiarity with current MS Windows and Office programs. The position requires an analytical and structured approach to troubleshooting, error resolution, and user instruction, ensuring smooth IT operations and comprehensive process documentation. Good German language skills are essential for effective communication within the role.