IT Support Specialist | IT Support Fachinformatiker für Systemintegration (m/w/d)

Job Summary

This role is positioned for career starters or professionals transitioning into IT, offering a solid foundation as an IT Support Specialist based in Munich. The core responsibilities involve managing incoming customer inquiries via phone, email, and ticketing systems. Day-to-day tasks include processing, documenting, and resolving incidents and change requests, ensuring adherence to defined Service Level Agreements (SLAs). A key focus will be on performing error analysis and troubleshooting within Windows infrastructure and Office 365 environments, utilizing ITSM tools to accurately record issues and their resolution paths. Candidates should possess completed IT vocational training or comparable qualifications, coupled with initial experience in IT support, remote support, and practical knowledge of documentation and ticketing systems. This is an excellent opportunity to establish an IT career foundation, initially through temporary staffing with the option for permanent employment.