IT Service Desk Specialist | Mitarbeiter im IT Servicedesk (m/w/d)

Job Summary

This role is for an IT Service Desk Specialist based in Bonn, working for a leading European IT solutions and services company. The specialist will be the primary point of contact for internal IT inquiries, focusing on first-level support, incident management, and service requests. Day-to-day responsibilities include setting up, installing, and maintaining hardware such as PCs, laptops, network components, and printers, as well as managing MS Active Directory Services and Office 365 applications, including MS Teams. Key qualifications include a completed vocational training in IT System Integration or equivalent, professional experience in an IT Service Desk environment, and strong knowledge of desktop administration and IT ticketing systems. This position offers flexible working hours, 30 days of annual leave, extensive onboarding, and opportunities for professional development, providing a high degree of autonomy and the possibility of permanent employment after an initial temporary contract.