IT Customer Consultant 2nd Level Support | IT Kundenbetreuer 2nd Level Support (m/w/d)

Job Summary

This role is ideal for an IT professional looking to advance their career by joining a leading company specializing in supporting large IT clients in the Mannheim area. As an IT Customer Consultant in 2nd Level Support, you will be responsible for providing direct, telephone, and remote support to users facing technical issues. Your daily duties will include installing and configuring new software, conducting detailed error analyses to develop appropriate solutions, and meticulously documenting all resolutions in the internal knowledge base. The position requires a completed IT vocational training or comparable qualification, alongside foundational knowledge in networking, hardware, and experience using ticket systems. This opportunity offers intensive onboarding, continuous professional development through seminars, an attractive salary package, and the chance for permanent employment after a temporary assignment.