IT Administrator (2nd Level Support) | IT-Administrator (2nd Level Support)

Job Summary

This role involves providing specialized 2nd-level technical support and maintenance for critical IT infrastructure, focusing heavily on secure, VS-NfD-compliant VPN solutions like genucard and genuconnect within the defense sector. The administrator will be responsible for ensuring stable operations, system security, and compliance with strict security protocols, including performing installations, configurations, and updates. Day-to-day tasks include complex troubleshooting of network and security issues, participating in IT change management, and maintaining detailed technical documentation. Key qualifications include a recognized IT vocational qualification, at least two years of professional experience in IT service operations, practical knowledge of VPN solutions (genucard, genuconnect, SINA Workstation), and familiarity with Windows system administration. An ITIL Foundation certification is required, along with strong German and proficient English language skills, making this a demanding yet rewarding position for a security-conscious IT professional.