IT Support Specialist 1st and 2nd Level | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

This role is perfect for an ambitious IT professional, either experienced or entry-level, looking to ensure seamless IT operations for clients across various technology solutions. Day-to-day responsibilities include managing the entire ticket lifecycle—from classification and dispatching to resolving incidents, problems, and change requests. You will be instrumental in maintaining end-user workspaces, handling the installation, configuration, and support of client PCs, phones, printers, and local servers. A key function is Active Directory management and serving as the primary communication interface between users and advanced support teams. Success in this position requires a completed vocational qualification in IT System Integration or similar, initial experience in IT support, strong service orientation, and familiarity with Microsoft products and networking concepts. The company offers an unlimited employment contract, flexible mobile work options, and excellent opportunities for professional development.