Technical Support Manager | Technischer Support Manager (m/w/d)

Job Summary

This role involves managing technical support and service operations for national and international customers, focusing on systems, devices, and testing equipment. Key responsibilities include developing and coordinating comprehensive support service concepts, conducting training sessions related to these concepts, and maintaining detailed repair documentation and statistical analysis. A crucial part of the job is creating failure statistics and deriving effective corrective measures, alongside managing projects and programs post-series production. The ideal candidate holds a technical degree, preferably in Electrical Engineering, possesses proven experience in technical customer care, and is proficient with various support tools like ticketing and remote maintenance software. This position requires strong problem-solving skills, particularly in troubleshooting electronic devices, and demands fluent proficiency in both German and English, coupled with significant worldwide travel readiness (minimum 50%).