IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will be the first point of contact for users experiencing IT issues, providing essential support and troubleshooting. Your daily tasks will involve identifying and resolving technical problems, often remotely, and meticulously documenting all interactions within a ticket system and knowledge base. This role requires strong problem-solving skills, a customer-focused approach, and the ability to prioritize and classify incoming requests efficiently. The ideal candidate will have a background in IT system integration or a similar field, coupled with significant experience in user support and service request management. This position offers an attractive compensation package, opportunities for professional development, and the chance to work with a leading IT service provider in Germany.