IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist to join a leading IT service provider in Germany, supporting the German Aerospace Center. The successful candidate will be the first point of contact for users, handling IT issues and service requests both over the phone and on-site. Key responsibilities include providing 1st level hardware and software support, assisting with equipment setup and moves, and escalating complex issues to 2nd level support. The position requires strong problem-solving skills, a customer-centric approach, and meticulous documentation of all support activities. This is an excellent opportunity for a professional seeking a stable, full-time position with opportunities for professional development and attractive benefits.