Contact Center Systems Specialist | Systemspezialist Contact-Center (m/w/d)

Job Summary

This role is for a Contact Center Systems Specialist within one of Europe's largest banking IT service providers, focusing on driving digitalization within the Sparkassen-Finanzgruppe. The specialist will serve as the primary technical and functional contact for the customer interaction platform, dedicating their time to the continuous development and enhancement of deployed features, and acting as a subject matter expert for Call Center technologies. Key responsibilities include conducting detailed technical analyses for problem resolution, serving as the interface to the manufacturer for Last Level Support, and maintaining comprehensive system documentation. Candidates should possess a degree in Informatics or a related field, or comparable professional experience, coupled with expertise in ACD, VoIP network structures, and strong customer orientation. The position offers flexibility and the chance to contribute to smart financial services development across locations in Münster, Hannover, or Frankfurt am Main.