IT Service Desk Specialist | IT Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st-level IT technical support to employees, focusing heavily on client and end-user support within a Windows and Exchange-based domain. Day-to-day responsibilities include handling ticket capture, verification, documentation, and follow-up, as well as identifying, resolving, and documenting technical disruptions primarily via telephone. The specialist will also manage hardware and software topics related to setup, monitoring, administration, and end-device management. The ideal candidate possesses a completed IT apprenticeship, initial professional experience in these tasks, and proficiency in the Microsoft Windows and Office ecosystem. This position offers an attractive opportunity for service-oriented individuals with strong analytical skills to join an internationally successful company on a permanent contract, supported by extensive benefits and professional development.