Team Leader IT Services | Teamleiter (m/w/d) IT-Services

Job Summary

This role is for an experienced Team Leader to manage and guide the IT Services team (Helpdesk & IT Services) for a major social services foundation in Berlin. The successful candidate will be responsible for the technical and organizational leadership of the team, ensuring the efficient operation of the User Helpdesk, and managing incoming IT requests via calls and tickets. Day-to-day tasks include coordinating user support, managing the entire IT inventory lifecycle—from procurement and administration to the deployment and maintenance of end devices (laptops, smartphones, peripherals)—and organizing field services for external facilities. Key requirements include a degree in (Business) Informatics or a relevant IT qualification (e.g., IT Specialist for System Integration), several years of professional experience in IT support/service, and initial leadership experience. The position also involves planning and implementing internal IT projects and optimizing service quality and processes, requiring strong organizational skills and a high degree of service orientation. The role offers flexible working hours, 40% mobile work after onboarding, and competitive compensation.