Service Desk Employee | Service Desk Mitarbeiter (m/w/d)

Job Summary

As a Service Desk Employee in Hamburg, you will be the first point of contact for users, providing essential 1st level support for IT issues. Your daily tasks will involve analyzing and resolving hardware and software malfunctions, prioritizing and documenting incoming incidents in a ticketing system, and providing initial solutions using remote support tools. You will handle incident reports via phone and email, escalating more complex issues to specialized teams, and meticulously document solutions for knowledge retention. This role is ideal for someone with prior experience in 1st level support, strong command of MS Office and Windows operating systems, and familiarity with standard hardware. The position offers an opportunity for personal and professional development within an IT company specializing in IT services and engineering solutions, providing a chance to take responsibility in interesting projects and contribute your full potential.