1st and 2nd Level IT Support Specialist | 1st und 2nd Level Support (m/w/d)

Job Summary

This full-time, permanent position, located near Offenburg, involves becoming a critical digital pillar for a renowned industrial client, focusing on providing comprehensive 1st and 2nd Level IT support. The specialist will handle, prioritize, and document all IT application-related inquiries and incident reports using a ticketing system. Key responsibilities include setting up new workstations, providing IT onboarding for new employees, and coordinating communication with 3rd Level support teams. The role also contributes to the continuous development of IT service processes and assists in various IT projects. Candidates should possess a degree or vocational qualification in IT, proficiency with Windows systems, network technologies, Active Directory, and Exchange, alongside strong German and good English skills, making this an attractive opportunity to apply technical knowledge in a dynamic industrial setting.