IT Support Specialist (2nd Level) | IT Support 2nd/Level (m/w/d)

Job Summary

This role is for a proactive IT Support Specialist (2nd Level) to join a modern IT service provider based in Cologne. The core function involves analyzing, troubleshooting, and resolving complex technical disturbances and service requests, primarily managed through a ticketing system. Day-to-day tasks include handling software installations, configuring and maintaining client devices and peripherals, and actively ensuring IT security implementation. A critical component of the role is maintaining technical documentation, updating the knowledge base, and supporting various IT projects and rollouts. Candidates should possess a relevant IT qualification or degree, or demonstrate practical experience as a career changer, ideally with initial exposure to a Helpdesk/Servicedesk environment. The position offers attractive compensation, flexible working hours (flextime), and the benefit of up to two days of remote work per week after the initial training period, alongside strong professional development opportunities and good career prospects.