Head of IT Service Management Division | Referatsleitung (w/m/d) IT-Servicemanagement
Amt für Statistik Berlin-Brandenburg
Job Summary
The Amt für Statistik Berlin-Brandenburg (AfS) is seeking a Head of IT Service Management Division to lead their IT Service Management and IT Operations teams. This role involves strategic and operational leadership, ensuring seamless IT operations by managing communication with internal users and external IT service providers. The successful candidate will be responsible for continuously optimizing IT services for quality, availability, efficiency, and cost-effectiveness, coordinating IT service processes like Incident, Problem, and Change Management following ITIL standards, and actively shaping a future-oriented IT operating architecture. This position offers flexible working hours, home office options, and a supportive environment for professional and personal growth, making it an attractive opportunity for an experienced IT leader.
Required Skills
Education
Completed scientific university education (Diploma, Master) in Business Informatics, Applied Informatics, Computer Science, IT Management, IT Governance, or Information Technology, or equivalent skills and knowledge.
Experience
- Several years of experience in leading and motivating teams, ideally with an IT background
- Experience in collaborating with internal and external IT service providers
Languages
Additional
- Willingness to travel between locations.