IT Support Specialist (1st Level) | IT Support Mitarbeiter (m/w/d) 1st Level

Job Summary

This role involves providing essential 1st Level IT support for a major utility provider in Ulm, focusing on managing and resolving technical issues for internal users. Day-to-day tasks include receiving, recording, and prioritizing IT disruptions and service requests via phone, email, and ITSM systems. You will handle ticket processing, manage access rights (e.g., SharePoint), and provide user assistance within the Microsoft 365 environment, including Outlook and shared mailboxes. Key requirements include an IT-related qualification (e.g., IT Specialist for System Integration), practical experience in Service Desk/1st Level Support, and proficiency with ticketing systems and Windows client environments. This position offers high job security and the opportunity to contribute to the sustainable development of the region's energy and supply infrastructure, making it an attractive long-term career choice for service-oriented IT professionals.