IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional looking to elevate technology solutions for various clients, focusing heavily on support and security. The IT Support Specialist will be responsible for executing 1st and 2nd level Incident Management, providing crucial support to customers and employees regarding product and service usage. Day-to-day tasks include installing and configuring software and hardware for new hires, documenting solutions in the knowledge base, and ensuring high service quality and customer satisfaction. The successful candidate should possess a completed IT-related education (e.g., IT Specialist for System Integration) and 1-3 years of professional experience in user helpdesk environments. Required competencies include familiarity with Active Directory, ticketing systems like JIRA, and MS 365, alongside strong networking and operating system knowledge. Excellent customer and service orientation, coupled with good German and English communication skills, are essential for success in this collaborative and dynamic environment.