IT Specialist (1st Level Support) | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

This role is ideal for an ambitious IT professional focused on providing high-quality 1st Level Support, ensuring seamless technology operations for both headquarters and remote locations. Day-to-day responsibilities include receiving, analyzing, and processing user inquiries, as well as logging, classifying, and escalating incoming fault reports using a ticketing system. A key part of the job involves managing the Microsoft Active Directory and performing software installations and troubleshooting on end-user devices. The ideal candidate holds a completed qualification as an IT Specialist for System Integration or equivalent, possesses initial experience in IT support and helpdesk environments, and ideally has experience with the Office 365 ecosystem. This position offers an unlimited employment contract and flexibility through mobile working options, alongside diverse continuing education programs, making it an attractive opportunity to advance technology solutions for various clients.