IT Service Desk Specialist | Mitarbeiter Service Desk (m/w/d)

Job Summary

This role seeks an ambitious IT professional, either experienced or entry-level, to act as the central point of contact for all incoming service requests and incident reports. Day-to-day responsibilities include qualified First Level Support for software and hardware issues via phone and email, acting as the critical communication interface between end-users and specialized support teams. You will be responsible for prioritizing, classifying, and meticulously documenting all disturbances within a ticketing system, ensuring strict adherence to Service Level Agreements (SLAs). The ideal candidate possesses a completed vocational training in IT (such as an IT Specialist), solid expertise in current Microsoft products and standard hardware, and proven experience in Service Desk environments. This is an attractive opportunity to contribute to innovative IT solutions and benefit from professional and personal development within a large, established technology firm.