IT Solution and Service Manager | IT Solution- und Servicemanager (m/w/d)

Job Summary

This critical role focuses on managing the full lifecycle of IT solutions and services, encompassing the procurement, configuration, and ongoing administration of both hardware and software within Windows-based client-server environments. Day-to-day responsibilities include executing and documenting system adjustments, creating and updating service documentation, performing operational financial planning and billing, and coordinating extensively with internal departments and external service providers. The ideal candidate holds a completed IT degree or apprenticeship and brings multiple years of relevant professional experience. Key technical requirements involve competence in MS SQL databases, administering cloud services (IaaS, PaaS, SaaS), and a solid understanding of IT processes, particularly ITIL. This permanent position seeks a highly organized professional with a confident demeanor and strong soft skills, especially empathy towards non-IT staff, to ensure smooth and compliant IT operations.