IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional, including career starters, looking to connect people and technology by ensuring smooth IT operations. The primary responsibilities involve managing user inquiries from the central office and various locations, including the intake, analysis, and processing of requests. You will be instrumental in the 1st and 2nd level support, utilizing a ticketing system to classify, process, and escalate incoming incident reports. A key focus will be managing the IT infrastructure, specifically user support for client/server environments, and administering Microsoft Active Directory. The ideal candidate holds a degree in IT Specialist for System Integration or equivalent, possesses initial experience in IT support and helpdesk functions, and demonstrates strong customer orientation and communication skills. Proficiency in both German and English is required, making this an excellent opportunity to advance your career with a permanent contract and flexible working options.