IT Service Desk Specialist | IT Service Desk (w/m/d)

Job Summary

This role involves serving as the primary point of contact for users experiencing IT issues, providing crucial First- and Second-Level Support for customers. Day-to-day responsibilities include handling the intake and initial resolution of incidents, processing fault reports from end-users, and performing IMAC (Installation, Move, Add, Change) activities such as installing and configuring new devices. The specialist will also maintain asset records and undertake minor administrative tasks, particularly within MS Active Directory and MS Exchange environments. The ideal candidate possesses a technical education or relevant experience as a career changer, proficiency with Microsoft operating systems and MS Office products, and experience utilizing ticketing systems. This position is attractive due to Bechtle's commitment to continuous professional development through the Bechtle Academy, flexible work arrangements, and comprehensive benefits.