Customer Relations Expert - Estonian Market | Customer Relations Expert (All Genders) - Estonian market

Job Summary

This critical role involves acting as a Customer Relations Expert, focusing on the Estonian market, to resolve the most complex and sensitive customer cases. Day-to-day responsibilities include owning escalated issues, conducting meticulous case investigations, and collaborating closely with internal teams (Legal, Logistics, Payments) and external service providers to deliver brand-aligned resolutions. The expert will perform qualitative assessments of past interactions, provide feedback to service partners to enhance quality, and actively identify opportunities for process improvement and issue prevention. This position requires a proactive, empathetic, and quality-driven professional with proven customer support expertise, excellent stakeholder management skills, and business proficiency in both Estonian and English, offering a chance to significantly impact customer satisfaction and operational excellence.