IT Back Office Agent | Back Office Agent (m/w/d) Referenz 1238

Job Summary

This role involves supporting the Information and Communication Technology department of a major diaconal organization, focusing on providing first and second-level IT support. Day-to-day responsibilities include qualifying and prioritizing incoming service requests and fault reports, delivering remote and telephone support, and performing crucial user management tasks. The agent will also be responsible for preparing, installing, and configuring client devices and assisting the IT Field Service team with troubleshooting and workstation setups. The ideal candidate must possess completed IT vocational training (such as an IT Specialist for System Integration) and proven experience within an IT Service Desk or Call Center environment. This position offers a secure, meaningful job on a permanent contract, competitive compensation based on the AVR DD collective agreement, 31 days of annual leave, and excellent opportunities for professional development within a newly structured administrative function.